IMPLEMENT

MA.3.a. Decision-making and management

Do the company's decision-making processes and management systems include issues covered by the Global Compact Principles?

ABOUT THIS QUESTION

The company should work systematically to address issues covered by the UN Global Compact principles that relate to its business operations and activities. This implies that the company, through a proactive approach, should prevent, minimise and remedy adverse impacts of its activities, products and services. The approach should include policies, procedures, responsibilities, awareness raising and training, targets and reporting on significant issues. Furthermore, the company should be able to demonstrate continued and appropriate improvements of its performance. The approach could involve establishing a formal company-wide management system.

ANSWER THIS QUESTION

First answer the following indicators (step 1) and then the main question (step 2).

Step 1. Answer the following indicators:

The company has appointed a senior person(s) responsible for policies and plans related to issues covered by the Global Compact principles.

The company has defined and communicated roles and responsibilities with regard to issues covered by the Global Compact principles.

The company has documented procedures to enable decisions to be made regarding issues covered by the Global Compact principles

The company prepares action plans describing the activities, time frames, responsibilities and means to address impacts and/or reach targeted improvements.

The company monitors its procedures and instructions to ensure they are applied correctly e.g via internal audits.

The company can document continuous improvement of its performance e.g. via key performance indicators (KPIs).

The company promptly records, investigates and remediates any serious accidents or extraordinary impacts/events that occur.

The company has a company-wide management system that is certified by a third party and/or operates in accordance with sector specific codes and standards.

Step 2. Answer the main question:

Do the company's decision-making processes and management systems include issues covered by the Global Compact Principles?

 

MA.3.b. Worker involvement

Does the company involve workers when addressing issues covered by the Global Compact principles?

ABOUT THIS QUESTION

Meaningful employee participation is key in insuring worker satisfaction and productivity, and increasing employee productivity is generally considered to improve a company's overall performance. The company should ensure that its workers know company policy on significant issues covered by the Global Compact principles. The company should also enable workers to take part in relevant decisions and activities, and provide training.

ANSWER THIS QUESTION

First answer the following indicators (step 1) and then the main question (step 2).

Step 1. Answer the following indicators:

The company's workers are familiar with the company policy covering the Global Compact principles.

Company workers are aware of the issues that are most significant for the company operations and activities, and know what is expected of them.

The company regularly trains workers involved in activities that have, or could have, adverse impacts to ensure they are aware of risks, requirements and agreed procedures.

Company workers are informed of progress towards objectives for issues relevant for the company operations and activities.

Workers are encouraged to suggest ways in which the company can improve its performance relating to issues covered by the Global Compact principles.

The company stimulates responsible behaviour using incentive schemes that include objectives on issues covered by the Global Compact principles.

Step 2. Answer the main question:

 

MA.3.c. Suppliers and business partners

Does the company promote issues covered by the Global Compact principles in its interactions with suppliers and business partners?

ABOUT THIS QUESTION

Companies may also be involved in negative impacts through their business relationships with other parties. The company should be aware of this when selecting and developing business relationships and set up requirements for suppliers and major business partners. The company should ensure that all reasonable measures are taken to avoid negative impacts and to improve standards of its suppliers and business partners e.g. through control, dialogue or collaboration, as well as use its influence to remedy any critical conditions it becomes aware of.

ANSWER THIS QUESTION

First answer the following indicators (step 1) and then the main question (step 2).

Step 1. Answer the following indicators:

The company has defined minimum requirements and communicates these in writing to new and existing suppliers  and business partners.

The company has policies and procedures for managing and monitoring the performance of suppliers and business partners.

The company has conducted an assessment to identify which of its suppliers and business partners have the greatest risk of negative impacts.

The company provides training on procedures and standards for relevant management and procurement staff.

The company's procurement practices, such as prices, delivery times and internal incentive structures, encourage improved standards at suppliers and business partners.

Where necessary, the company collaborates with individual suppliers and business partners to implement continuous improvements.

The company collaborates with other companies to promote improved standards amongst its suppliers and business partners.

Step 2. Answer the main question:

Does the company promote issues covered by the Global Compact principles in its interactions with suppliers and business partners?

 

MA.3.d. Community development

Does the company positively contribute to community development?

ABOUT THIS QUESTION

Companies may positively contribute to the local community in which they operate. The company should actively support local communities and use its assets to promote, and help improve, the quality of life for local communities. When identifying areas of engagement the company should look to how it can contribute to the realisation of national and international development goals. The company should ensure that its efforts are inclusive, non-discriminatory and transparent. Furthermore, to ensure accountability, the company should ensure that it is transparent about its decision-making processes, actions, or omissions, and that it has put in place a mechanism to consult with communities about the impacts of its efforts, and how they meet community needs.

ANSWER THIS QUESTION

First answer the following indicators (step 1) and then the main question (step 2).

Step 1. Answer the following indicators:

The company donates time, in-kind or financial contributions to the local community e.g. education and training, cultural and infrastructure development.

The company takes action to realise local and/or national development goals following consultations with the local community.

The company can demonstrate the impacts of its contribution and how these are aligned to the company's core and strategic issues.

The company take action in support of broader UN goals and issues, such as the UN Millennium Development Goals (MDGs) on combatting HIV, promoting education and women's rights. 

The company seeks to contribute to community development by entering partnerships with a range of stakeholders, including UN agencies, governments, civil society, labour, and other non-business interests.

Step 2. Answer the main question:

Does the company positively contribute to community development?

 

MA.3.e. Grievance mechanisms

Does the company have a trusted procedure for hearing, processing and settling internal and external concerns/complaints?

ABOUT THIS QUESTION

Internal and external stakeholders such as workers, customers and local communities should be able to submit  their concerns and complaints about company activities and impact without threat of adverse actions. The company should work with relevant workers' organizations and local community organizations and/or representatives to establish and maintain effective and fair grievance procedures. The procedures should be transparent and fair and the process for receiving, processing and settling grievances should be clearly described and communicated. If a complaint is rejected, the company should inform about available alternative resolution mechanisms available e.g. OECD National Contact Points or other multi-stakeholder initiatives.

ANSWER THIS QUESTION

First answer the following indicators (step 1) and then the main question (step 2).

Step 1. Answer the following indicators:

The company has a written procedure for how concerns and complaints are received, processed and settled.

Information about how to use the procedure; what concerns/complaints can be reported; and how concerns/complaints are processed and resolved, is clear and easily accessible.

Workers, including temporary and contract workers, can submit concerns/complaints regarding the company's activities and impact without threat of retaliation by management or other workers.

Customers and external stakeholders can submit concerns/complaints regarding the company's activities and impact without threat of retaliation by company management.

Individuals or representatives of the local community can submit concerns/complaints regarding the company's activities and impact without threat of retaliation by the company.

There is a committee responsible for hearing, processing, and settling concerns/complaints, and includes representatives of the concerned/complaining party in the committee. This could be workers, community or consumer representatives.

A worker lodging a concern or complaint is allowed to participate in hearings held with respect to that concern/complaint and is informed of the outcome of the resolution process.

Step 2. Answer the main question:

Does the company have a trusted procedure for hearing, processing and settling internal and external concerns/complaints?

 
  • Next set of questions
  • Previous set of questions
  • Download tool
  • Print
  • Help

    TO ANSWER THE QUESTIONS

     

    1. Select a question

    2. Click "Answer this question"

    3. Answer the indicators

    4. Answer the main question

     

     

    ANSWER CATEGORIES

     

    Yes/No

    -if you agree or disagree


    F/A (further attention)

    - if you don't know the answer


    N/A (not applicable)

    - if it's not relevant to your business

     

     

    FOLLOW-UP REPORT

     

    Click on "Export to Excel" to generate a follow-up report or work off-line.

     

     

    FOR MORE HELP

     

    Click on "Get Started" in the menu bar